UX research

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Creating opportunity

We enable our clients to identify opportunity spaces, develop groundbreaking experiences and gather real-time feedback at speed and scale.

Tailored services

Our research processes are tailored to each project, and we work collaboratively with both UX and research teams to shed light on even the most complex challenge.

Trusted advice

We’ve helped some of the biggest tech, media and entertainment brands develop products and services that people interact with every day.

Powering innovation

Our work powers cutting-edge TV touchscreen interfaces, the most famous music apps, and developer publishing workflows. It extends from media to gaming, travel, fintech, retail and beyond.

“We have been impressed by MTM’s UXR team. Having never worked with the agency before, Formula E commissioned them to review the performance of our app and website to inform content strategy. They worked very collaboratively and their methods helped us get close to the real-time user experience over a race weekend. Their findings were super-clear and enabled us to better tailor our content to user needs. UXR was our introduction to MTM and since the project has completed we have gone on to run a number of studies with the wider team.”

Sandy McDougall

Formula E- Business Intelligence - Media

"The UXR team at MTM played a crucial role in identifying the emerging content needs for our app, The Happy Place. By collaborating closely with stakeholders, they gained a deep understanding of our product. Their efforts allowed us to connect intimately with our users through an online diary study, which provided detailed insights into user behavior and app usage. This research was an invaluable tool, illuminating user needs and guiding our content strategy effectively."

Faisal Rahim

Business Insight Manager, Universal Content Group

“The team at MTM have been trusted advisors on a wide range of recent projects run here at Sky – we value not only their top-class research capabilities, but also their agile and flexible approach which always results in clear, highly relevant recommendations. We particularly value the close integration of qual and quant teams and as a result MTM have been behind some of our most impactful insights.”

Lloyd Mason

Insight Controller, Sky

"MTM’s UXR team has provided King with fresh thinking around app store optimization. They have helped us to better understand the user journey and identify the most important assets to attract attention and encourage download. Their understanding of app stores and of user behaviour has enabled our research team to engage and inform new stakeholder audiences. Their insights have reinvigorated our thinking about how we maintain Candy Crush’s leading position in the mobile games marketplace."

André Gualda

Senior Manager, Consumer & Player Insights, King