Senior UX Researcher

  • London / nationwide

MTM is looking for a Senior Researcher to join its growing UXR team.

  • You will get the opportunity to work with some of the most exciting clients in tech, media, entertainment and beyond! Our client portfolio ranges from Google, Meta and Figma to NBCU, Sky and the BBC. We are currently working on cutting edge challenges, from identifying what makes apps discoverable, to understanding evolving TV viewing behaviours.

    As a Senior UXR, you will have the opportunity to shape the future strategy and direction of a growing team. You will get involved in hiring, take responsibility for new joiners and play a critical role in business development and the evolution of our research methods and capabilities.

    The role will involve taking the lead on an existing piece of retained business involving rapid research for a tech giant. This will require experience in delivering projects end-to-end, good organisational skills and a high level of confidence across client management, qualitative interviewing, analysis and reporting. While the retainer will be your main focus, you will also have opportunity to get involved in ad hoc projects from across the repertoire of MTM’s UXR clients.

    Overall, you will bring enthusiasm and flair to the role. Your creativity will be valued and your opinions and ideas welcomed! There will be room for you to have your say on the work we do and how we do it. You will be encouraged and empowered to make your mark within the team and the wider business.

  • As the successful candidate, you will have:

    • A passion for tech, media and entertainment
    • 5-8 years’ experience in UXR / qual research
    • Experience of working on shipped products for major brands
    • Strong methodological skills across the range of UXR / qual methods
    • Strong project management skills and experience
    • Good organisational and time-management skills
    • Attention to detail and high quality standards
    • Enthusiasm for business development – motivated by competing for new projects
    • Confidence in presenting and advocating your ideas
    • A desire to ‘finish’ – meeting deadlines and seeing things through to completion
  • We offer a competitive salary as well as a host of benefits including:

    • A bonus based on both individual and team performance
    • Support towards career development (to become a certified member of the MRS for example)
    • An annual personal training budget
    • Pension (Employer’s contribution will be 5%)
    • Private healthcare with Vitality
    • Life insurance
    • Income protection insurance
    • In addition to all national holidays, MTM offers 25 days’ leave, increasing gradually after a qualifying period
    • Day off for your birthday
    • Payment of a professional subscription
    • A range of social events

    Our newly refurbished offices are on the south side of Covent Garden (nearest tube stops Charing Cross and Leicester Square). It’s a great location for food, shopping, entertainment and people watching! We expect people to be in the office three days a week.

  • What do we do?

    We offer strategic advice and insight to help our clients think through their challenges, to support their decision making and help their organisations thrive. Our services include commercial strategy consultancy, trends and cultural insights, qualitative and quantitative market research, data science – and UXR.

    This ability to blend different disciplines (each with highly skilled, specialist practitioners) makes MTM different from other strategy houses, or other research agencies.  We view our clients’ issues through many lenses (commercial, cultural, human) and understand them more completely as a result.

    Who are the clients?

    We focus on media, technology, advertising, and entertainment (sport, gaming, arts).

    We are proud of our client list.  It spans some of the world’s biggest firms (e.g. Google, Amazon, Facebook), some of the most adored brands (e.g. Spotify, Pinterest, Disney, HBO, the Premier League, PokerStars), and the most prestigious legacy brands that the UK market has to offer (e.g. the BBC, Channel 4, Sky, BT, The Football Association, Global Radio, Ofcom, Arts Council England).

    Why you’d like the work?

    We’re privileged to work on some of the most fast-moving and exciting issues in the world today, supporting clients with challenges of global import – yet relatable topics.  There’s always a new question to answer, no two projects are the same, and the work is fascinating.

    We’re thoughtful about our work, and we’re passionate about what we do.  That enthusiasm generates warm and friendly relationships with clients and other partners. And MTMers come to really know their stuff.

    We strive for a really high quality standard and will help you to be the best you can be. Don’t just take our word for it: in 2015 and again in 2018 we won the Market Research Society award for ‘Best Agency <£20m’, and we’ve been nominated for best agency the last three years. In 2023 we won four Mediatel Awards, including the Grand Prix for our product development work on Sky Glass. In December 2022 we won the MRS New Consumer Insights Award for our work on Winning Apps with Google. Most of our clients come back time and time again.

    Who are we?

    Around 50+ curious minds, all with a real drive for getting to a good answer. Not always the easiest answer for our clients to hear, but the answer that will help them move forward.

    We’re a young firm. Our interests range from Gossip Girl to the geegees, from Santan Dave to UKTV Dave, Anna Karenina to Anna Kendrick, Birdman or the Vulture … yes, we’re media mad and have every corner of modern entertainment culture covered.

    We work on a hybrid basis. People come to our offices three or more days a week – to connect with each other for more creative meetings and deeper conversations, or simply to have fun. We have socials, book club, team lunches, quizzes, awards, charity events and good old fashioned coffee breaks, so that people can get to know each other when not in the office every day.

    If all of this sounds exciting, we’d love to hear from you…

  • To apply for this position please send in a CV and covering letter to with Senior UX Researcher in the subject line.

    We look forward to hearing from you!

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